Shipping

  Please allow one to two weeks for items to arrive after placing your order. Up to this point typical shipping times are 2-4 days from ordering to your door if you are in the US and Canada, but as everyone knows, things happen, if you pay by check or money or, or E-check, we must wait for those items to arrive and clear before they will be shipped. We are doing our best to get items to you as soon as humanly possible, and we are doing great at doing it!

CREDIT CARD ORDERS

Each order is paid for in advance, so if you are paying with your credit card, it will be automatically charged at the time you order. PayPal payments must also be received before your order will be shipped.  3DFoamy.com accepts your Visa or MasterCard through our secure Merchant Services Terminal, and all major credit cards, including Discover / American Express through PayPal.  Your credit card statement will show “3D Foamy” or “Paypal-3D Foamy” for all credit card purchases.  If the billing address does not match that which is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification, but we will make all attempts to correct the issue before canceling an order.

OUR PERSONAL CHECK POLICY

While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check.

BACKORDERS

We do not allow back orders of items that are temporarily out of stock or waiting to be manufactured. If a particular item you wish to purchase is not in stock, the shopping cart will not allow it to be purchased. Please allow 1-2 weeks for items to be filled.

CANADIAN AND INTERNATIONAL ORDERS

3DFoamy.com ships to all international countries participating in the USPS international Airmail system. All APO address are considered domestic addresses.

RETURNING MERCHANDISE

We do not accept returns via COD or billed to 3DFoamy.com in any way.

I am so confident in the quality of the kits that I produce, that I offer this guarantee:

1. If you get it and you don't like what you see, send it back unused for a full refund of the purchase price. Shipping is non refundable.
2. If you build it and it does not fly like you wanted, send it back! We'll refund you 50% of the purchase price. Shipping is non refundable.
3. If you started building, and it's not for you, send it back and we'll refund 50% of the purchase price. Shipping is non refundable.
4. If you crash it.... well I can't cover that for you.... but I have "Crash Coupons" that are for 20% off your next order! e-mail me  your crash story and I'll get you the coupon code. 

A Few Rules on the Guarantees...

1. You need to e-mail or call BEFORE you return a kit or other item. I'll need to issue you a return item #. (Returned items without a RI # WILL NOT get refunded)
2. The return shipping cost is on you.
3. The return needs to be packaged in the original packaging.
4. Built kits need to have all main airframe parts in one piece. No evidence of a crash. No Cutting parts to fit a box! You'll need to get further detailed instructions when you request the RI #.

DEFECTIVE MERCHANDISE

All items sold by 3DFoamy.com are manufactured right here in house, and so our quality is kept as high as possible. However, if you have a part or kit that is some how defective or inoperable, it may be returned with the above restrictions. Other products such as motors, radios, and batteries should be returned directly to the manufacturer for warranty repair or replacement. Please contact us if you need manufacturer repair/warrantee information.

DAMAGED RETURNS

Damaged merchandise is limited to items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call or e-mail us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise without contacting us, you will jeopardize our chances of making a claim, and you may not receive credit for the return. In most cases the damaged parts will be replaced and no claim needed.

LIMITS OF LIABILITY

3DFoamy.com and its employees, officers and directors accept no responsibility for any damage or loss whatsoever as a result of the use of any 3DFoamy.com products.  Any consequences arising out of the purchase, use of, or resale of merchandise purchased from 3D Foamy Models is the responsibility of the user, not 3D Foamy Models . If you are uncertain as to how to operate or connect any of the products we offer for sale, please consult your local hobby shop, obtain professional instruction, or return the items for a refund.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all other 3DFoamy.com publications are subject to change. 3DFoamy.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, 3DFoamy.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. 3DFoamy.com sells to many hobby retailers throughout the world, and is not responsible for their individual pricing practices.

WE’D LOVE TO HAVE YOU VISIT, BUT...

We’re strictly a manufacturing and mail-order facility.  We regret that we are not able to handle walk-in orders, returns, tours, inquiries, etc., but if you are in the area, let us know and we would be happy to go flying!!!!